Safestore has won the Feefo Platinum Trusted Service award for a FIFTH time and the first ever exclusive accolade in customer service – the Feefo 10 Year of Excellence Award! The award is an independent seal of excellence that recognises businesses that consistently deliver a world-class customer experience and celebrates businesses which have shown dedication and consistence in customer service - ten years in a row.

The 10 Years of Excellence Award is a very exclusive part of Feefo’s Trusted Service Awards. A host of Feefo’s amazing customers will receive a Trusted Service Award, yet a very select few businesses have been be crowned with the honour of ten years of outstanding service. And we’re one of them.

  Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1^st January 2023 and 31^st December 2023.

Shahid Kadodia, Digital & Marketing Director at Safestore, commented: “We’re so excited to receive a Platinum Trusted Service Award from Feefo, and to receive a 10 Years of Excellence Award, showing that we’ve won a Trusted Services Award ten years. It reflects our true dedication to keeping our customers happy, so, the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard our staff work to listen to our customers and keep them happy, especially in a climate where purse strings are tight. As we enter 2024, we’ll continue to listen to our customers and deliver what our customers want. 
 
Congratulating Safestore, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer. 

The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

A particular congratulations to Safestore for winning a Platinum Trusted Service Award, and the first ever 10 Years of Excellence Award, by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”   


About Feefo
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.   The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people. 

Please visit: www.feefo.com